Refund policy
Moore Return Policy
Thank you for choosing Moore! Your appreciation for our products is what drives us to provide the best possible service.
Customer Priority
The customer is always at the center of our attention. To ensure your complete satisfaction, we have developed a flexible return policy to meet your needs.
Returns for Full-Priced Purchases
If you are not completely satisfied with your purchase, you have the option to return the watch within 14 days from the date of receipt, provided the product is returned in the same condition it was received: new, unused, and with all original tags still attached. We offer you the option to choose between a refund, a replacement, or a gift voucher.
Returns for Promotional Purchases
For purchases made during a promotion or with a discount, we do not offer a cash refund. Instead, you can opt for a gift voucher for the amount equivalent to the value of the purchase, which can be used at any time on our site. This will be issued after we have received and inspected the returned item under the described conditions.
Return Conditions
- Items must be returned in intact condition, unused and undamaged.
- Returns must be made within 14 days of delivery.
- Return shipping costs are the responsibility of the customer.
Return Procedure
- Contact: Email resi@moorewatches.com with your order number and the reason for the return.
- Packaging: Ensure that the watch is carefully packaged using the original packaging, labels, and documentation.
- Shipping: Follow the instructions provided by our customer service to send the package to our return center.
Gift Voucher
- You will receive a gift voucher in digital format via email once the return process is completed.
- The voucher is valid for future purchases on our site and cannot be converted into cash.
- The voucher is not combinable with other promotions or discounts.
For any questions or assistance, our team is at your complete disposal.
Thank you again for choosing Moore!